I help boutique hotel General Managers exceed sales & profit goals.

Kelly was a great asset to the SH and 1 Hotel Toronto family, truly embracing the company's core values and supporting its sustainability mission. She assembled an incredible strong team, outperforming and succeeding expectations. From pre-opening, opening, operating, and navigating through restrictions during extremely challenging times, she handled herself, her team and the overall situation in a very strong, professional, empathetic and responsible way.

She is ambitious and a real go-getter, a problem solver not shying away from being vocal to share her opinion. She understands the big picture and has vast experience and expertise in the market. Kelly is self-motivating, disciplined and challenges the status quo, a great future ahead.

Kelly made a lasting financial impact on The Drake Hotel through her calm, confident leadership and sharp commercial instincts. Her approach was focused, strategic, and always in service of what was best for the brand and the business.

Kelly brought a valuable sense of confidence and assurance that had a meaningful impact on our team. She consistently went above and beyond expectations, demonstrating remarkable flexibility and initiative by directing her efforts to the areas of the business that needed the most support as she familiarized herself with our operations. Kelly conducted herself with the utmost professionalism, was a pleasure to collaborate with, and regularly contributed well beyond her contracted hours. Her contributions were truly worth the investment. Kelly’s time with us was short, but the results were substantial.

Her leadership directly contributed to stronger topline performance, a more commercially-driven sales culture, and long-term revenue strategies that will continue to generate financial returns well beyond her contract.

One of Kelly’s most valuable contributions was the hands-on sales training she delivered to the team. She built a fully customized two-day program delivered in person, “Boutique Hotel Sales 101, 201, and 301,” designed specifically for The Drake. It was a standout training session that set a new standard for what impactful sales development can look like in a boutique hotel setting. Each module was carefully tailored to our unique environment, with clear, actionable lessons on how to sell with empathy and true commercial strategy. The training reinforced that effective selling is rooted in consultative techniques, storytelling, and confidence, empowering the team to hold rate rather than rely on discounting. Her immersive use of role plays and multimedia examples made the content come alive for the team and allowed them to practice skills in a way that immediately built that confidence for them.

Kelly is an exceptional individual who embodies all of the qualities of a truly remarkable hospitality professional. Kelly consistently goes above and beyond to ensure success is the end goal of any of her projects. Her work ethic is truly commendable and serves as a role model to the sales team.

Kelly has a natural ability to inspire and motivate her team, which I admire. She has a knack for fostering a sense of camaraderie and collaboration within the team. Her leadership style is characterized by a perfect balance of empathy, decisiveness, and a genuine concern for the well-being and professional growth of every team member.

And finally, we can't talk about Kelly without mentioning her exceptional selling prowess. Her ability to connect with clients on a personal level, understand their needs, and provide tailored solutions is truly remarkable. Time and time again, she has proven herself to be an invaluable asset to our sales team, consistently exceeding targets and driving impressive revenue growth. Her exceptional sales acumen is matched only by her unwavering dedication to guest satisfaction, ensuring that clients not only choose us but become advocates for our brand.